Return & Refund Policy
Thank you for shopping at merlinyes. We want you to love your new green roommates! Because live plants are perishable and delicate, we have specific guidelines for returns and refunds to ensure fairness and product safety.
By making a purchase on our website, you agree to the terms below.
🌿 1. Healthy on Arrival Guarantee
  • We guarantee that all live plants leave our facility healthy and securely packed.
  • Transit Stress: Plants may experience minor stress during shipping.
  • Normal Variation: Slight wilting, yellowing leaves, or minor leaf drop are normal.
  • Given proper care, your plant will recover quickly.
📦 2. Damaged, Wrong, or Missing Items
  • Reporting Window: You must report any damage or order errors within 24 hours of delivery.
  • Proof Required: You must provide clear photos or a brief unboxing video showing the damage.
  • Our Solution: If your plant arrived severely damaged or incorrect, we will issue a replacement or a full refund.
  • Return Shipping: You do not need to ship damaged live plants back to us.
⛔ 3. Non-Returnable & Non-Refundable Items
We cannot accept returns or offer refunds for:
  • Healthy live plants after 24 hours in your possession.
  • Plants damaged due to improper care (overwatering, extreme heat/cold, improper light).
  • Items purchased on clearance or final sale.
  • Gift cards.
🪵 4. Non-Perishable Items (Pots, Soil, Tools)
  • Return Window: You may return non-perishable goods within 14 days of delivery.
  • Condition: Items must be unused, unaltered, and in their original packaging.
  • Return Shipping: The customer is responsible for return shipping costs for change-of-mind returns.
  • Exchanges: To exchange an item, please return the original for a refund and place a new order.
🔄 5. How to Start a Claim or Return
  1. Email our support team at info@merlinyes.com.
  2. Include your Order Number.
  3. Attach clear photos or video if your claim involves a damaged plant.
  4. If approved for a non-perishable return, we will provide you with the return shipping address. Unapproved returns will not be accepted.
💰 6. Refunds
  • We will notify you once we review your proof or receive your returned non-perishable item.
  • Approved refunds are processed automatically back to your original method of payment.
  • Most refunds appear in your account within 5 to 10 business days, depending on your bank.
📞 Contact Us
If you have any questions about your plant’s health or our policy, please reach out to us:
  • E-mail: info@merlinyes.com
  • Phone: +393791079829
 
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