{"id":2214,"date":"2026-11-05T18:58:31","date_gmt":"2026-11-05T17:58:31","guid":{"rendered":"https:\/\/merlinyes.com\/contact-support\/"},"modified":"2026-11-05T18:58:31","modified_gmt":"2026-11-05T17:58:31","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/merlinyes.com\/sv\/contact-support\/","title":{"rendered":"Contact &#038; Support"},"content":{"rendered":"<style>\n.myes-support{color:#33442e;font-family:inherit}.myes-support *{box-sizing:border-box}.myes-support-hero{padding:clamp(24px,5vw,64px);border:1px solid #dce5d6;background:#f2f5eb;border-radius:18px;margin-bottom:24px}.myes-support-kicker{font-size:12px;letter-spacing:.12em;text-transform:uppercase;color:#66745d;font-weight:700;margin:0 0 14px}.myes-support h2{color:#30482a;font-size:clamp(30px,4vw,52px);line-height:1.12;margin:0 0 18px}.myes-support-hero p:last-child{max-width:740px;font-size:18px;line-height:1.65;margin:0}.myes-support-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;margin:0 0 32px}.myes-support-card{border:1px solid #dce5d6;border-radius:14px;padding:28px;background:#fff}.myes-support-card h3{font-size:23px;line-height:1.25;color:#3f5e32;margin:0 0 12px}.myes-support p{line-height:1.7}.myes-support a.myes-support-button{display:inline-flex;align-items:center;justify-content:center;margin-top:12px;padding:12px 20px;min-height:46px;background:#3f5e32;color:#fff;border:1px solid #3f5e32;border-radius:8px;text-decoration:none;font-weight:600}.myes-support a.myes-support-button:hover,.myes-support a.myes-support-button:focus-visible{background:#29451f;color:#fff}.myes-support a{color:#3f5e32}.myes-support-help{padding:30px;border:1px solid #dce5d6;border-radius:14px;background:#fafbf8;margin:0 0 28px}.myes-support-help h3,.myes-support-faq h3{font-size:26px;color:#30482a;margin:0 0 14px}.myes-support-help ul{padding-left:20px;margin:12px 0 0}.myes-support-help li{padding:4px 0}.myes-support-faq details{border-bottom:1px solid #dce5d6;padding:18px 0}.myes-support-faq summary{font-size:17px;font-weight:600;color:#3f5e32;cursor:pointer}.myes-support-faq details p{margin:14px 0 0}.myes-support-bottom{margin-top:28px;padding-top:20px;border-top:1px solid #dce5d6;color:#66745d;font-size:14px}@media(max-width:800px){.myes-support-grid{grid-template-columns:1fr}.myes-support-card{padding:22px}.myes-support-help{padding:22px}}\n<\/style>\n<div class=\"myes-support\">\n<section class=\"myes-support-hero\"><p class=\"myes-support-kicker\">MerlinYes customer care<\/p><h2>How can we help?<\/h2><p>Questions about your order, choosing a plant or getting your cuttings started? Contact us with the details below so we can help you find the next step.<\/p><\/section>\n<div class=\"myes-support-grid\">\n<section class=\"myes-support-card\"><h3>Email support<\/h3><p>For order questions, delivery enquiries and detailed plant-care questions.<\/p><p><a href=\"mailto:info@merlinyes.com\">info@merlinyes.com<\/a><\/p><a class=\"myes-support-button\" href=\"mailto:info@merlinyes.com\">Email MerlinYes<\/a><\/section>\n<section class=\"myes-support-card\"><h3>WhatsApp<\/h3><p>A convenient way to ask a question or share photos of your delivery or cutting.<\/p><p>Please include your order number when your message concerns a purchase.<\/p><a class=\"myes-support-button\" href=\"https:\/\/wa.me\/393791079829\" target=\"_blank\" rel=\"noopener\">Open WhatsApp<\/a><\/section>\n<section class=\"myes-support-card\"><h3>Propagation help<\/h3><p>Find preparation, rooting and aftercare guidance for the plant named on your label.<\/p><p>Our handbook brings the individual plant guides together in one place.<\/p><a class=\"myes-support-button\" href=\"https:\/\/merlinyes.com\/sv\/propagation-handbook\/\">Read the handbook<\/a><\/section>\n<\/div>\n<section class=\"myes-support-help\"><h3>Help us help you<\/h3><p>When contacting us about an order, please send:<\/p><ul><li>Your order number and the name used for the order.<\/li><li>The product or plant name shown on your label.<\/li><li>A short description of your question or concern.<\/li><li>For delivery or plant-condition concerns, clear photos of the packaging and the material received.<\/li><\/ul><p>Send order details privately by email or WhatsApp.<\/p><\/section>\n<section class=\"myes-support-faq\"><h3>Common questions<\/h3>\n<details><summary>Where can I check my order?<\/summary><p>Sign in to <a href=\"https:\/\/merlinyes.com\/sv\/my-account\/\">Mitt konto<\/a> to view your orders. Check your order and dispatch emails for any tracking information supplied. If you need help, contact us with your order number.<\/p><\/details>\n<details><summary>My delivery has arrived damaged. What should I send?<\/summary><p>Take clear photos of the outer packaging, label and affected items, and contact us with your order number. You can read our <a href=\"https:\/\/merlinyes.com\/sv\/refund_returns\/\">refunds and returns policy<\/a> for the applicable process.<\/p><\/details>\n<details><summary>Do the cuttings arrive rooted or in pots?<\/summary><p>Cuttings are supplied for propagation. Plants and trees described as bare-rooted are sent without pots or soil. Check the individual product description for the quantity, approximate size and exact material included.<\/p><\/details>\n<details><summary>Which propagation guide should I follow?<\/summary><p>Use the plant name on your label to find the matching <a href=\"https:\/\/merlinyes.com\/sv\/propagation-handbook\/\">handbook guide<\/a>. The plant-specific notes take priority over the general method illustration. If you are unsure of the identity or condition of your material, send us a photo.<\/p><\/details>\n<details><summary>Can I ask about delivery before ordering?<\/summary><p>Yes. Tell us the products you are considering and your destination country. You can also enter your delivery details at checkout to view the options offered for your order before payment.<\/p><\/details>\n<\/section>\n<p class=\"myes-support-bottom\">MerlinYes \u00b7 Cultivated with love in Sicily<br><a href=\"https:\/\/merlinyes.com\/sv\/terms-and-conditions\/\">Terms and conditions<\/a> \u00b7 <a href=\"https:\/\/merlinyes.com\/sv\/privacy-policy\/\">Privacy policy<\/a> \u00b7 <a href=\"https:\/\/merlinyes.com\/sv\/refund_returns\/\">Refunds and returns<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Contact MerlinYes for order, delivery and plant propagation support by email or WhatsApp.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2214","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/merlinyes.com\/sv\/wp-json\/wp\/v2\/pages\/2214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/merlinyes.com\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/merlinyes.com\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/merlinyes.com\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merlinyes.com\/sv\/wp-json\/wp\/v2\/comments?post=2214"}],"version-history":[{"count":0,"href":"https:\/\/merlinyes.com\/sv\/wp-json\/wp\/v2\/pages\/2214\/revisions"}],"wp:attachment":[{"href":"https:\/\/merlinyes.com\/sv\/wp-json\/wp\/v2\/media?parent=2214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}