{"id":17,"date":"2026-08-07T15:33:33","date_gmt":"2026-08-07T14:33:33","guid":{"rendered":"https:\/\/merlinyes.com\/?page_id=17"},"modified":"2026-08-16T18:30:13","modified_gmt":"2026-08-16T17:30:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/merlinyes.com\/it\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Return & Refund Policy<\/div>\n
Thank you for shopping at merlinyes<\/strong>. We want you to love your new green roommates! Because live plants are perishable and delicate, we have specific guidelines for returns and refunds to ensure fairness and product safety.<\/div>\n
By making a purchase on our website, you agree to the terms below.<\/div>\n
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\ud83c\udf3f 1. Healthy on Arrival Guarantee<\/div>\n
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  • We guarantee that all live plants leave our facility healthy and securely packed.<\/span><\/li>\n
  • Transit Stress<\/strong>: Plants may experience minor stress during shipping.<\/span><\/li>\n
  • Normal Variation<\/strong>: Slight wilting, yellowing leaves, or minor leaf drop are normal.<\/span><\/li>\n
  • Given proper care, your plant will recover quickly.<\/span><\/li>\n<\/ul>\n
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    \ud83d\udce6 2. Damaged, Wrong, or Missing Items<\/div>\n
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    • Reporting Window<\/strong>: You must report any damage or order errors within 24 hours<\/strong> of delivery.<\/span><\/li>\n
    • Proof Required<\/strong>: You must provide clear photos or a brief unboxing video showing the damage.<\/span><\/li>\n
    • Our Solution<\/strong>: If your plant arrived severely damaged or incorrect, we will issue a replacement or a full refund.<\/span><\/li>\n
    • Return Shipping<\/strong>: You do not need to ship damaged live plants back to us.<\/span><\/li>\n<\/ul>\n
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      \u26d4 3. Non-Returnable & Non-Refundable Items<\/div>\n
      We cannot accept returns or offer refunds for:<\/div>\n
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      • Healthy live plants after 24 hours<\/strong> in your possession.<\/span><\/li>\n
      • Plants damaged due to improper care (overwatering, extreme heat\/cold, improper light).<\/span><\/li>\n
      • Items purchased on clearance or final sale.<\/span><\/li>\n
      • Gift cards.<\/span><\/li>\n<\/ul>\n
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        \ud83e\udeb5 4. Non-Perishable Items (Pots, Soil, Tools)<\/div>\n
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        • Return Window<\/strong>: You may return non-perishable goods within 14 days<\/strong> of delivery.<\/span><\/li>\n
        • Condition<\/strong>: Items must be unused, unaltered, and in their original packaging.<\/span><\/li>\n
        • Return Shipping<\/strong>: The customer is responsible for return shipping costs for change-of-mind returns.<\/span><\/li>\n
        • Exchanges<\/strong>: To exchange an item, please return the original for a refund and place a new order.<\/span><\/li>\n<\/ul>\n
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          \ud83d\udd04 5. How to Start a Claim or Return<\/div>\n
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          1. Email our support team at info@merlinyes.com<\/strong>.<\/span><\/li>\n
          2. Include your Order Number<\/strong>.<\/span><\/li>\n
          3. Attach clear photos or video if your claim involves a damaged plant.<\/span><\/li>\n
          4. If approved for a non-perishable return, we will provide you with the return shipping address. Unapproved returns will not be accepted.<\/span><\/li>\n<\/ol>\n
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            \ud83d\udcb0 6. Refunds<\/div>\n
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            • We will notify you once we review your proof or receive your returned non-perishable item.<\/span><\/li>\n
            • Approved refunds are processed automatically back to your original method of payment<\/strong>.<\/span><\/li>\n
            • Most refunds appear in your account within 5 to 10 business days<\/strong>, depending on your bank.<\/span><\/li>\n<\/ul>\n
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              \ud83d\udcde Contact Us<\/div>\n
              If you have any questions about your plant’s health or our policy, please reach out to us:<\/div>\n
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              • E-mail<\/strong>: info@merlinyes.com<\/span><\/li>\n
              • Phone<\/strong>: +393791079829<\/span><\/li>\n<\/ul>\n
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                \u00a0<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                Return & Refund Policy Thank you for shopping at merlinyes. We want you to love your new green roommates! Because […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/merlinyes.com\/it\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/merlinyes.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/merlinyes.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/merlinyes.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merlinyes.com\/it\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":0,"href":"https:\/\/merlinyes.com\/it\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"wp:attachment":[{"href":"https:\/\/merlinyes.com\/it\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}